AEON

PRIVACY POLICY

Personal Information Protection Policies
Aeon Smart Technology Co., Ltd. recognizes that it is our social responsibility to properly manage and utilize the personal information it has entrusted to us. We have established the following policies, and will make every effort to protect personal information proactively and continuously.


1. We will comply with all laws and regulations, national guidelines, and other norms regarding the handling of personal information.
2. We will not appropriately acquire personal information and use or provide personal information beyond the scope of the purpose of use.
In addition, in the event the use of such personal information is no longer necessary, the Company shall endeavor to delete such personal information without delay.
3. In order to prevent unauthorized access to personal information, loss, destruction, falsification, and leakage of personal information, we will continuously review and correct employee education, internal systems, system security, etc.
4. When entrusting the processing of personal information under our jurisdiction, we will select a company whose personal information is sufficiently protected and conclude a personal information protection contract. In addition, the Company will provide outsources with only the minimum necessary personal information and supervise the personal information protection system.
5. Various useful information is provided by us and our affiliated companies in each service operated by us. If you do not wish to do so, we will promptly suspend or otherwise process the information.
6. We will manage the personal information in our custody accurately and in the latest state to the extent necessary according to the purpose of use. In addition, in the event of an inquiry or request for correction of information, we will promptly correct any incorrect information.
7. We will respond promptly, appropriately, and in good faith to complaints and inquiries about personal information.
8. We will establish regulations for the protection of personal information, establish a system, implement operations, conduct periodic audits and reviews, and make every effort to continuously observe and improve these regulations.

Established August 24, 2021
Revised on March 1, 2025
Jerry Black
Representative President and CEO
AEON Smart Technology Co., Ltd.

Handling of personal information

1. About the personal information to be collected

We will not collect and use personal information of customers from third parties without the prior consent of customers, except when we acquire information that is open to the public or when we receive such information from third parties without the consent of customers under the Personal Information Protection Law. The main personal information we collect is as follows.

  1. Customer attribute information such as name, date of birth, address, telephone number, and e - mail address.
  2. Settlement information (product purchase history, results of use of sales promotion measures planned and implemented by each Aeon Group company, etc.)
  3. Information on inquiries collected at call centers, etc.
  4. Service usage information (terminal identification ID, terminal OS information, usage, operation/setting information, terminal location information: GPS location information, Wi - Fi location information, Bluetooth location information, etc. (including Cookie acquisition information))

2. Purpose of Use of Personal Information

We will use the personal information we collect within the scope of the following purposes.
We will not use the personal information of our customers beyond the scope of the purpose without the consent of our customers.

  1. For customers to register for our services
  2. To distribute information on stores, products, and services to customers through our services
  3. In order to identify customers when providing our services
  4. In order to register the credit card information required for the use of the AEON Pay function with our service
  5. For the purpose of consolidating and displaying the balance of registration and WAON POINT cards required for WAON POINT use by our services
  6. For analyzing and investigating the use of our services and improving quality
  7. In order to distribute advertising, advertising, and sales promotion information based on our customers' usage of our services, registration information, location data, and purchase history data
  8. For identity confirmation and response when inquiries are received from customers at the time of use of our services
  9. For the issuance, sale and other related services of financial instruments

3. Entrustment of Handling of Personal Information

We and the AEON Group may outsource the handling of personal information obtained from our customers to outside businesses. We will not entrust the handling of personal information to the extent necessary for the achievement of the purpose of use clearly indicated to our customers, except in cases where we entrust the handling of personal information.

4. Provision of Personal Information to Third Parties

Personal information of customers shall not be provided to any third party except in the following cases:

  1. Provision to a third party after obtaining the consent of the customer
  2. In accordance with laws and regulations
  3. Cases in which it is necessary for the protection of life, body, or property and in which it is difficult to obtain the consent of the customer
  4. Cases in which it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and in which it is difficult to obtain the consent of customers
  5. Cases in which it is necessary to cooperate with a state organ, a local government, or a person entrusted thereby in executing the affairs prescribed by laws and regulations and in which obtaining the consent of the customer is likely to hinder the execution of said affairs
  6. Where our business is succeeded to by merger, company split, share exchange, or other organizational restructuring or business transfer

5. Joint Use of Personal Information

We may take appropriate measures to protect and share personal data with those who use the data jointly with Aeon Group companies. Where joint use is restricted by the Financial Instruments and Exchange Law and other relevant laws and regulations, we will handle such cases in accordance with such laws and regulations.

    Joint use with Aeon Group companies

  1. Main items of personal data to be shared

    2. Matters related to customer attributes such as name, date of birth, gender, address, telephone number, e - mail address, etc., settlement - related information, information when using our services (terminal identification ID, terminal OS information, use/operation/setting information, terminal location information: GPS location information, Wi - Fi location information, Bluetooth location information (including Cookie acquisition information), public information, etc.

  2. Scope of joint users

    3. We will jointly use with the following companies. In addition, in the event a joint user is newly added, such use shall be made public on our website, etc.
    Consolidated Companies Included in the Annual Securities Report of AEON Co., Ltd. (Jointly Used)
    And affiliates that are accounted for by the equity method
    (Provided, however, that the foregoing shall apply to companies that have already made external notices in accordance with Article 23, Paragraph 5, Item 3 of the Personal Information Protection Law.)

  3. Purpose of use by users

    4. ①In order to develop and research products and services related to the businesses of each Joint User (including the businesses of affiliates and allied companies of each Joint User)
    ②In order for each joint user to conduct market research and develop and research products and services
    ③For each co - user to provide services
    ④For each co - user to conduct advertising and marketing
    ⑤For each Joint User to resolve problems with the use and operation of the service
    ⑥For joint users to develop services that span businesses, such as single sign - on

  4. Name of the person responsible for the management of such personal data

    5. Name: AEON Smart Technology Co., Ltd.
    Address: 1 - 5 - 1 Nakase, Mihama - ku, Chiba - shi, Chiba
    Representative: Jerry Black, Representative President and CEO


    Discontinuation of joint use for suggestions and guidance on various products and services

    Among the joint uses with the companies mentioned in (2) above, in the event of a request from a customer to the customer's personal information consultation desk for the suspension of joint use, the joint use of products, services, mail order sales, etc. will be suspended immediately thereafter.

6. Regarding the voluntary nature of accepting the acquisition of personal information

Entering or describing personal information is optional. However, if you are unable to provide part of your personal information, you may not be able to recognize the customer and may not be able to respond to the customer's requests.

7. Handling of Personal Information in Employment Activities

The personal information we obtain during our recruitment activities will not be used for any purpose other than the recruitment and selection of employees.

8. Disclosure, Correction, and Suspension of Use of Personal Information

We will notify, disclose, correct, add, delete, stop using, erase, or stop providing the personal information of customers in our possession in the event of any of the following.

  1. We will disclose the personal information in our possession of the customer upon request of the customer or an agent approved by the customer. Provided, however, that the Company may not disclose all or part of the information in the event of any of the following items due to disclosure:

    2. ① When there is a risk of harm to the rights and interests of customers and third parties
    ② When there is a risk that the business operations of Aeon and the Aeon Group will be seriously hindered.
    ③ In the event of a violation of other laws and regulations,

  2. Any error in personal information disclosed to customers will be promptly corrected.
  3. In the event of a request for suspension of the use of personal information by the customer or an agent approved by the customer, the use of such personal information by the Company or the AEON Group shall be discontinued immediately.
  4. In the event of a request for disclosure from a customer, the Company may charge actual costs as a commission.
  5. A copy of the official identification card (driver's license, insurance card, passport, resident's card, etc.) that certifies the identity of the customer is required when requesting disclosure from the customer.
  • Please contact the customer's personal information consultation desk for procedures such as consultation and disclosure of personal information.

9. Management of personal information

We appoint a manager to comply with laws and regulations, industry guidelines, and in - house regulations concerning personal information, and pay close attention to the handling of personal information of our customers. In addition, we will strive to keep personal information of our customers accurate and up - to - date, and implement appropriate management to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information of our customers. Specific control measures that we take include the following.

  1. We continue in - house education on the protection and proper handling of personal information.
  2. We regularly conduct appropriate audits and review our management system for the protection of personal information.

10. Other

  1. We ask that customers provide their personal information at their own discretion. However, if there is information that cannot be provided, the service may not be available.
  2. In order to improve the quality of telephone responses to orders and inquiries, and to understand the details accurately, we may record calls with customers.

11. About Cookie (cookies)

When customers use our services, we may obtain Cookie information about our customers in order to improve convenience and services by utilizing the viewing status of our websites as statistical information and advertising information when using our services.

  1. Cookie information refers to data that enables customers to identify and display information for each customer on the basis of Cookie stored on the customer's computer when visiting the website that we provide and our website that we visit through our services.
  2. Customers can change the settings for sending and receiving Cookie using their own computer's browser settings. However, please note that if all Cookie are rejected, we may not be able to use our website or the service provided by us normally.
  3. In order to use the advertisement delivery service provided by a third party company, the third party may obtain and use the site visit/action history information for our customer's membership service by Cookie or other means. (Customers may stop using the acquired visit/action history information for advertisement delivery by means of opt - out of the advertisement delivery service provided by a third party.)

12. Concerning the court of competent jurisdiction

In the event of a dispute regarding the protection of our personal information, the Tokyo District Court shall be the exclusive jurisdictional court of first instance.

Consultation desks for customers' personal information

Aeon Smart Technology Co., Ltd. Personal Information Contact

Telephone Number
0120-126-600
Entry Hours
9:00 to 18:00 (excluding weekends, holidays, and year - end and New Year holidays)

About changes to this privacy policy

We may change this Privacy Policy in order to protect personal information or in accordance with changes in laws, regulations, or other norms, as well as changes in the contents of services provided.


Revision history
Established August 24, 2021
Revised on March 1, 2025